About us
Our Story
Founded in 2015, VivaPetra began as a small family business with a deep passion for pets and their wellbeing. What started as a local pet store has blossomed into a trusted online destination for pet lovers worldwide. Our journey has been fueled by countless happy pets and satisfied customers who have become part of our extended family.
Over the years, we've carefully curated our product selection, partnering only with ethical manufacturers who share our commitment to quality and animal welfare. Today, VivaPetra serves thousands of pet parents across the globe while maintaining that personal touch that started it all.
Our Mission & Values
At VivaPetra, we believe every pet deserves the very best. Our mission is to enhance the lives of pets and their owners by providing:
- Premium Quality Products: Rigorously tested for safety and effectiveness
- Expert Guidance: Our team includes certified pet care specialists
- Sustainable Choices: Eco-friendly options for conscious pet parents
- Exceptional Value: Competitive pricing without compromising quality
We operate with core values of integrity, compassion, and innovation in everything we do.
Our Team Culture
The VivaPetra family consists of passionate pet enthusiasts, veterinary professionals, and customer service experts who go above and beyond for our customers. Many of our team members are proud pet parents themselves, bringing firsthand experience to their roles.
We foster a culture of continuous learning, regularly attending pet care seminars and trade shows to stay at the forefront of industry developments. This knowledge directly benefits our customers through better product recommendations and care advice.
Why Choose VivaPetra?
Personalized Service
Our customer care team provides tailored recommendations based on your pet's specific needs, age, and lifestyle.
Fast & Reliable Shipping
With strategically located warehouses, we ensure quick delivery times and real-time order tracking.
100% Satisfaction Guarantee
We stand behind every product with our no-questions-asked return policy and money-back guarantee.
Giving Back
VivaPetra is committed to supporting animal welfare organizations and local shelters. A portion of every sale goes toward our Paws for a Cause initiative, helping rescue animals find loving homes. We also organize regular adoption events and educational workshops for pet owners.