Privacy policy

Information We Collect

At VivaPetra, we collect various types of information to provide and improve our services:

• Personal Information: Name, email address, shipping address, phone number, and payment details when you create an account or place an order.
• Device Information: IP address, browser type, operating system, and device identifiers for analytics and security purposes.
• Usage Data: Pages visited, products viewed, and interaction with our website to enhance user experience.
• Cookies: We use cookies and similar tracking technologies to remember preferences and analyze site traffic.

How We Use Your Information

Your data is used for the following purposes:

• To process and fulfill your orders for cat, dog, aquarium, and small pet products.
• To communicate with you about orders, account updates, and promotional offers (with your consent where required).
• To improve our website functionality and product offerings through analytics.
• To prevent fraud and ensure the security of our services.
• To comply with legal obligations under GDPR, CCPA, and other applicable laws.

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, shipping carriers, and IT support partners who assist in operating our business.
• Legal Authorities: When required by law or to protect our rights and safety.
• Business Transfers: In case of merger, acquisition, or sale of assets, with notice to affected users.

We do not sell your personal information to third parties for marketing purposes.

Your Rights Under GDPR and CCPA

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to certain data processing activities.
• Receive a portable copy of your data (GDPR).
• Opt-out of the sale of personal information (CCPA).
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at [email protected].

Data Security and Retention

We implement industry-standard measures to protect your information:

• Encryption of sensitive data during transmission (SSL/TLS).
• Secure storage with access limited to authorized personnel.
• Regular security audits and vulnerability assessments.

We retain personal data only as long as necessary for the purposes outlined, or as required by law.

International Data Transfers

As a global business, your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable laws through:

• EU Standard Contractual Clauses (for GDPR compliance).
• Adequacy decisions where applicable.

Updates to This Policy

We may update this policy periodically. Significant changes will be notified via email or website notice. The "Last Updated" date at the bottom of this page indicates the latest revision.

Contact Us

For privacy-related inquiries or requests, please contact our Data Protection Officer at: