Tracking order
Order Tracking Process
At VivaPetra, we understand how important it is for you to know the status of your order. Here's how you can track your package:
- Order Confirmation: After placing your order, you'll receive an email confirmation containing your order number and details.
- Shipping Notification: Once your order is processed and shipped, we'll send you another email with your tracking number and carrier information.
- Tracking Your Package: Use the provided tracking number to monitor your package's journey.
- Delivery: You'll receive a final notification when your package is out for delivery or has been delivered.
How to Track Your Package
You can track your order directly through the carrier's website or by using a universal tracking service like:
17Track
17Track is a reliable global package tracking platform that supports most international carriers.
How to use:
- Visit 17Track.net
- Enter your tracking number in the search field
- Click "Track" to view your package's current status and location
17Track provides detailed tracking information and supports multiple languages, making it convenient for international customers.
Tracking Tips
- Tracking information may take 24-48 hours to appear in the system after shipment
- For international orders, please allow additional time for customs processing
- If your tracking information hasn't updated for several days, please contact our customer service
- Always keep your order confirmation email until you receive your package
Need Help?
If you're having trouble tracking your order or have any questions about your shipment, our customer service team is happy to help. Please contact us with your order number ready.