Terms of service

1. Acceptance of Terms

By accessing or using the VivaPetra website ("Site") and purchasing any products ("Products") from our categories including Cat Products, Dog Products, Aquarium Products, and Small Pet Products, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please refrain from using our Site.

2. User Obligations

You agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Use the Site only for lawful purposes
• Not engage in any fraudulent activities
• Not attempt to interfere with the Site's security features

3. Order Processing

All orders are subject to product availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Errors in product description or pricing
• Suspected fraudulent activity

4. Intellectual Property

All content on this Site, including text, graphics, logos, images, and software, is the property of VivaPetra or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

5. Limitation of Liability

VivaPetra shall not be liable for:

• Any indirect, incidental, or consequential damages arising from the use of our Products or Site
• Any errors or omissions in product descriptions
• Any damages resulting from the misuse of our Products

Our total liability for any claim related to these Terms shall not exceed the amount you paid for the Product in question.

6. Refund Policy

We accept returns within 30 days of purchase for unopened and unused Products in their original packaging. To initiate a return:

1. Contact our customer service for a Return Authorization
2. Ship the Product back to our warehouse
3. Upon receipt and inspection, we will process your refund

Shipping costs are non-refundable unless the return is due to our error.

7. Dispute Resolution

Any disputes arising from these Terms shall be resolved through good faith negotiations. If resolution cannot be reached, disputes shall be settled through binding arbitration in accordance with the rules of the [Your Country's Arbitration Association]. The arbitration shall take place in [Your City], and the decision shall be final and binding.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Country], without regard to its conflict of law provisions.

9. Changes to Terms

VivaPetra reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site constitutes acceptance of the modified Terms.

10. Contact Information

For any questions regarding these Terms, please contact us at: