Shipping policy
Shipping Information
At VivaPetra, we strive to deliver your pet products quickly and safely. We partner with reliable shipping carriers to ensure your orders arrive in perfect condition.
Shipping Destinations
We currently ship to all 50 U.S. states and offer international shipping to select countries. During checkout, you may verify if we deliver to your location.
Processing Time
Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Estimated Delivery
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- International Shipping: 7-15 business days (varies by destination)
Shipping Rates
Shipping costs are calculated based on order weight, destination, and selected shipping method. Free standard shipping is available for orders over $50 within the continental U.S.
Live Aquarium Shipments
For aquarium products containing live plants or animals, we use specialized overnight shipping to ensure their health and safety. Additional shipping fees apply.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You may track your package directly through our website or the carrier's tracking system.
Shipping Restrictions
Some products may have shipping restrictions due to size, weight, or legal regulations. These items will be clearly marked on product pages.
Hazardous Materials
Certain pet care products containing flammable or pressurized materials may require special handling and cannot be shipped via standard methods.
Damaged or Lost Shipments
If your order arrives damaged or doesn't arrive within the estimated delivery window, please contact our Customer Service team within 7 days of delivery (or expected delivery date for lost packages).
Holiday Shipping Schedule
During peak seasons and holidays, processing and delivery times may be extended. We will post holiday shipping deadlines on our website to help you plan your orders.
Contact Us
For any shipping-related questions, please contact our Customer Service team at [email protected] or call +1 (800) PET-CARE during business hours.